Support
Support
Need help with Gatebase? Send a support request with a short description of the issue and the details below.
Helpful details
- macOS version and Mac chip
- Gatebase version
- A short description of what happened
- Whether the issue happens with one server or all servers
- Whether the server uses password, private key, or a jump host
Common checks
- Confirm the server host, port, and username are correct.
- Confirm the server is reachable from your current network.
- For a new host, review and trust the displayed fingerprint.
- For imported servers, repair any missing or unsupported credentials.
- For file transfer, start with a small file and a known directory.
Diagnostics
Gatebase may provide a diagnostics export for support. Diagnostics are intended to summarize app state and checks without including plaintext secrets, full terminal output, or private server details.
Do not send secrets
Please do not send passwords, private keys, full terminal output, server addresses, or other sensitive server data unless you have removed anything private.